Refund policy

Summary: Every IgnyVerse lighter is backed by our 7-Day Checking Warranty. We do not accept returns for change of mind. If your lighter arrives damaged or mechanically defective, we provide an immediate hassle-free replacement.

1. 7-Day Checking Warranty Period

We offer a dedicated 7-day checking warranty starting from the exact date and time your package is marked as delivered by our courier partner. This window gives you ample time to inspect your lighter, test the spark mechanism, and verify full functionality.

2. Change of Mind Policy

Due to the precision-engineered nature and collectibility of luxury flame tools, we strictly reject returns, refunds, or exchanges due to change of mind, personal aesthetics preference, or buyer's remorse once an order has been delivered. Please review product dimensions, flame specifications, and details carefully before completing your order.

3. Defect & Transit Damage Claims

In the rare event that your lighter arrives with a functional malfunction, cosmetic damage sustained during transit, or missing parts, you are fully covered under our checking warranty. To initiate a claim:

  • Notify Us Within 7 Days: Message our Islamabad dispatch desk on WhatsApp at +92 320 9006928 or email ignyverse@gmail.com within 7 calendar days of delivery.
  • Provide Verification Evidence: Send a short, clear video showing the unboxing, parcel shipping label, and demonstrating the functional defect or mechanical failure.
  • Retain Original Packaging: The lighter must be returned with its original IgnyVerse presentation gift box, foam inserts, accessories, and documentation.

4. Mandatory Fuel Purging Rule for Returns

CRITICAL SAFETY REQUIREMENT: Under courier and transport safety regulations across Pakistan, all return parcels must be completely 100% purged of butane gas and lighter fluid before reverse shipping. Parcels containing fueled lighters will be rejected by our courier partner.

5. Resolution & Replacement Process

Once our technical inspection team in Islamabad verifies the defect, we will immediately dispatch a brand-new replacement unit at zero additional cost to you. If the exact model is sold out or permanently discontinued, we will issue a full refund via bank transfer or store credit.

6. Exclusions from Warranty

Our 7-day checking warranty does not cover:

  • Damage resulting from accidental drops, impact dents, water submersion, or unauthorized disassembly.
  • Use of substandard, unrefined, or contaminated fuel leading to clogged nozzles.
  • Normal cosmetic wear and tear, patina buildup, or scratches acquired after successful initial unboxing.

For any questions or warranty claims, contact our support team in Islamabad: WhatsApp: 03209006928 | ignyverse@gmail.com.